Flip Connect Q&A - Recent questions and answers

When outside call is listeing to voicemail message is there a number they can dial to be returned to an operator?

Fri, 27 Apr 2012 12:50:21 +0000

Answered: How do I forward my phone to my mobile?

Thu, 13 Oct 2011 10:22:12 +0000

There are 2 ways for forwarding the handsets: 1. You can do it via the handset itself. To do this press Forward > Enter the number to forward to > Press Forward again. 2. You can do it via the web portal. To do this browse to ppm.flipconnect.co.uk > click on Call Management > Click on Call Treatment > Click the edit button underneath funcitons (the picture of the hand writing on paper) > Change the drop down to "forward to number" > Enter the number > Save. To remove it follow the same process but change the drop down to disabled and then save.

Answered: How do I transfer a call?

Thu, 06 Oct 2011 15:07:08 +0000

Press "more" and then "transfer." Then dial the number you need to transfer to. To complete the transfer you can either hang up to send the call straight through. Or you can wait until the other person has answered and then hang up to complete the transfer. If you try and transfer and the other person does not answer you need to scroll back up to the original call using the up and down arrows on the phone and then press the resume key. If you are using a 7911 once you scroll up to the original call press the octogan button to resume the original call.

Answered: What is the address for the Personal Phone Manager?

Wed, 05 Oct 2011 15:12:45 +0000

Enter the following web site address into your browser: ppm.flipconnect.co.uk

Answered: How do I conference people in when I am already on a call?

Wed, 05 Oct 2011 10:13:02 +0000

Simply press the "confrn" button and dial the number of the person to conference in. Once they have answered simply press the "confrn" button again and this will start the conference.

Answered: I have forwarded my phone but calls to the hunt group do not follow the forward, why is this?

Wed, 05 Oct 2011 10:12:29 +0000

If your phone is forwarded and part of a hunt group you will not receive hunt group calls and the forward will not be followed either. To forward hunt group calls you need to use a simultaneous find-me or remote phone.

Answered: How do I move between 2 calls that i have going at the same time?

Wed, 05 Oct 2011 10:11:57 +0000

You need to toggle between them using the up and down arrows in the middle of the phone. You can then use the "resume" soft key to decide which call to make the active call.

Answered: Can the Corporate Voicemail box illuminate the lamp on my phone when a message is left?

Wed, 05 Oct 2011 10:11:21 +0000

No, only messages left in your personal mailbox will illuminate the lamp.

Answered: Phones are not appearing in the console assitant to monitor, what do I need to do?

Wed, 05 Oct 2011 10:10:50 +0000

Add into the phones section. Go to Directory section and then highlight everyone and select "add to phones" on left hand side

Answered: How do I get Console Assistant up and running?

Wed, 05 Oct 2011 10:10:10 +0000

Addresses need to be set up. To do this click on the arrow to the right handside of the login box. CA Agent A: 212.187.206.45 and DB Agent A: 212.187.206.4

Answered: Can we upload our own music?

Wed, 05 Oct 2011 10:09:18 +0000

You can send us a file and we can upload it. It can be no longer than 3 minutes and must be licensed.

Answered: How do we change the hold music?

Wed, 05 Oct 2011 10:08:52 +0000

We have various other options available including comfort beeps. Please dial 0207 0966095 to listen to the current options available.

Answered: I don't want to present my DDI when calling out. Can this be changed?

Wed, 05 Oct 2011 10:08:15 +0000

We can set calls to present a witheld number or any other number on our platform, for instance your main hunt group number. Contact support to arrange.

Answered: How do I unlock my webportal?

Wed, 05 Oct 2011 10:07:36 +0000

Email (support@flipconenct.co.uk) or call support (02030565065).

Answered: How do I add entires to my corporate directory?

Wed, 05 Oct 2011 10:06:41 +0000

The corporate directory is automatically maintained by the system when users are added or deleted. It is however possible to have extra numbers added to the corporate directory. To do this please request a directory form from support@flipconnect.co.uk, fill it in and return it to us. We will upload the content into your coprorate directory.

Answered: How do I increase the ringing time on my phone?

Wed, 05 Oct 2011 10:05:58 +0000

Call or email support with your request. The ringing time can be set to between 3 and 30 seconds.

Answered: What phone number can we call to join a conference from abroad?

Wed, 05 Oct 2011 10:04:23 +0000

+442070789325

Answered: Which ports do I need to open on my firewall for the service to work?

Wed, 05 Oct 2011 09:53:28 +0000

Port	Service Name	TCP/UDP	Direction	Required For...
69	TFTP	TCP	Outbound	Phone registration
2000	Skinny	TCP	Outbound	Phone signalling (Skinny phones only - i.e. Cisco)
5060 & 5062	SIP	UDP	Both	Phone signalling (SIP phones only - e.g. Tekelec softphone)
2427	MGCP	UDP	Both	Phone signalling (MGCP phones only - e.g. Swissvoice or Cisco ATA)
22045 to 64045	RTP	UDP	Both	Call media
29051	VAPI	UDP	Both	Signalling for Voice Assistant, Tekelec softphone, Console Assistant and TAPI