Case Study
Wycombe High School is a girls' grammar school in High Wycombe, Buckinghamshire. It is an Academy, taking girls from the age of 11 through to the age of 18.
Phone Systems for the Education Industry
Bring learning to life with phone solutions from Flip
Flip’s Janet interconnects mean schools, colleges and universities can maximise the connections and bandwidth they already have while upgrading to our industry leading communications solutions. Educational institutions win in every way: substantial savings, vastly increased flexibility, total control over telephony and dependable, always-on services.
Controlling Costs
We can rationalise existing disparate network and telecoms estates, helping you make the most of existing budgets and investments while reducing your unpredictable, variable costs. We can go even further, moving you from a capital to an operational expenditure model by migrating away from expensive and inflexible technology such as ISDN and moving to our next generation SIP services or our hosted Horizon telephony platform.
Return On Investment
Cost of ownership can be a hard sell to management. With our solutions you’ll always get complete, accurate billing and management information in real time. To guide on-the-spot decision making while providing positive proof points for the board. We provide tools like Inbound that can ensure business continuity, and provide irrefutable evidence of tangible improvement.
Productivity
Flexible working is one factor in driving staff productivity. Flip’s solutions go one step further with intelligent call routing, fixed/mobile integration and unified communications compliance tested and able to integrate with Microsoft Skype for Business and leading line of business applications, to help your staff work and collaborate smarter and more effectively.
Flexibility
Flip’s solutions are natural enablers for mobility and flexibility in organisations like yours. Hot-desking, and remote working are just the start. With solutions that allow you to meet changes in demand on your network for peak times of the year, such as clearing, an extra reassurance.
How does Flip ensure quality?
More than 99% of our customers have remained with us after the first year of service. This retention rate is one of the highest in the marketplace, thanks to our excellent customer service.
Satisfaction is our priority.
To maintain and enhance our standards, we have an ongoing programme to measure satisfaction:
- We interview a randomly-selected sub-set of around 100 customers every quarter. We ask them how we are solving their telecoms and data solutions challenges. This provides us with our NPS (Net Promoter Score) which is an independent survey based on how likely you would be to recommend us to other businesses.
- We use visual management tools to provide real-time account status for all our staff to make sure that we’re always on track with your account.
- We carry out our own quality-of-service audits, checking key performance indicators (KPIs) for ordering, speed of service restoration/fault repair and billing accuracy.
Case Study
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