Case Study
Marbrook is a specialist neurological and Dementia care provider based in St Neots, Cambridgeshire.
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Transform healthcare through new technology
The healthcare industry is becoming increasingly complex, with providers being asked to deliver quality care, ensure patient safety and improve operations at a time when budgets are under pressure. To meet these challenges, healthcare organisations, including hospitals, laboratories and pharmacies, require integrated, patient-centric solutions to improve business processes and overcome key challenges.
Getting more for less
With large telecoms and IT infrastructures there is almost always spend that is simply not required or is being heavily underutilised. We’ll audit all your communications services, identify what’s not required and provide immediate cost savings.
Service consolidation
Manage the shift to shared services or consolidation of services – our cloud communications solutions can assist any health organisation in consolidating their infrastructure, whether it’s merging numbering plans or transitioning from legacy technology such as ISDN to SIP trunks.
Flexible working
We offer a number of solutions that can help staff to work at any site at any time, such as a one number follow me solution, a range of mobile solutions, hosted telephony, wireless and SIP Trunking.
Technology consultation
Is there a better way of doing things? Our specialists work with health bodies regularly and can provide insight into what others in the sector are doing and how they have helped increase efficiencies.
How does Flip ensure quality?
More than 99% of our customers have remained with us after the first year of service. This retention rate is one of the highest in the marketplace, thanks to our excellent customer service.
Satisfaction is our priority.
To maintain and enhance our standards, we have an ongoing programme to measure satisfaction:
- We interview a randomly-selected sub-set of around 100 customers every quarter. We ask them how we are solving their telecoms and data solutions challenges. This provides us with our NPS (Net Promoter Score) which is an independent survey based on how likely you would be to recommend us to other businesses.
- We use visual management tools to provide real-time account status for all our staff to make sure that we’re always on track with your account.
- We carry out our own quality-of-service audits, checking key performance indicators (KPIs) for ordering, speed of service restoration/fault repair and billing accuracy.
Overcoming telephony challenges in Healthcare
How your organisation could benefit from a medical-grade network
The Public Sector Guide to Cloud PBX
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